We are committed to providing high-quality products and excellent customer service. Please read the following policy regarding returns, replacements, and refunds.
1. Returns
- Products may be returned within 7 days of delivery if they are defective, damaged, or incorrectly supplied.
- Returned products must be unused, in their original condition, and include all original packaging, accessories, manuals, and documentation.
- Proof of purchase or a valid invoice is required for all return requests.
2. Non-Returnable Items
- Products damaged due to misuse, negligence, or improper handling.
- Products that have been installed, modified, or repaired by unauthorized persons.
- Customized, special-order, or pre-order products unless found to be defective.
- Consumable items or products marked as non-returnable.
3. Refunds
- Approved refunds will be processed after the returned product has been inspected.
- Refunds will be issued using the original payment method whenever possible.
- Processing time for refunds is generally 7–14 business days, depending on the payment method and financial institution.
4. Replacements
- If a product is received damaged, defective, or incorrect, a replacement will be arranged subject to product availability.
- If a replacement is unavailable, an appropriate refund or alternative solution may be offered.
5. Order Cancellation
- Orders may be cancelled before shipment or processing.
- Once a pre-order or specially imported product has been ordered from the supplier, the advance payment is generally non-refundable.
- Orders that have already been shipped cannot be cancelled.
6. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to an incorrect, damaged, or defective product.
- Original shipping charges are non-refundable unless otherwise required by applicable law.
7. Inspection
- Customers are encouraged to inspect all products upon delivery.
- Any missing items, visible damage, or incorrect products should be reported as soon as possible after receipt.
8. Contact for Returns
The following items are not eligible for return or refund:
For assistance with returns, replacements, or refunds, please contact customer support and provide your order number, proof of purchase, and details of the issue.